FAQ

Yes. Our tours are private and exclusively for your group, providing greater comfort, privacy, and flexibility throughout the experience.

Our tours are conducted by experienced local driver-guides with extensive knowledge of Madeira Island.

Our drivers speak Portuguese, English, and German, making communication easy throughout the entire experience.

The pick-up and drop-off location is confirmed at the time of booking. Please provide your hotel, accommodation, or preferred pick-up location when submitting your request. Prices are based on departures from Funchal. Pick-ups from other areas of Madeira Island may incur an additional charge. Please contact us so we can provide you with the correct price.

Entrance fees for attractions such as Cabo Girão, the Porto Moniz Natural Swimming Pools, museums, or other sites are not included in the tour price.

Lunch, drinks, and other meals are not included.

The time available at each stop varies depending on the itinerary and the duration of the tour. The driver organises the route to ensure you can visit the main planned locations within the available time.

Yes. We provide private transfers to and from Cristiano Ronaldo Madeira International Airport (FNC), ensuring a comfortable journey between the airport and your destination.

The driver will be waiting for you at the airport exit, holding a sign with your name on it.

The driver monitors your flight’s scheduled arrival time and will arrive at the airport 30 minutes after your flight lands. The driver will then wait for you until you exit the airport.

If you experience any issues with your luggage, passport control, or any other delay after landing, we recommend contacting us via WhatsApp as soon as possible.

If your flight is delayed, we will monitor the delay at no additional cost. However, we kindly ask you to notify us by email or WhatsApp.

Yes. We recommend providing the correct flight number when making your booking, allowing us to monitor your arrival and arrange the transfer accordingly.

If your flight is cancelled, please contact us as soon as possible so we can assess the situation and, subject to availability, rearrange your transfer.

For hotel pick-ups, the driver will wait at the hotel for a maximum of 10 minutes.

The pick-up time should take into account the location of your accommodation, the estimated journey time, and the check-in time recommended by your airline. We can help you choose a suitable pick-up time.

Our airport transfers operate from 6:00 AM to 9:00 PM.

Yes. You can book both arrival and return transfers by providing the relevant flight details, dates, times, and pick-up locations.

Yes. We provide transfers to hotels and accommodation throughout Madeira Island.

Yes. We provide private transfers to various hiking trails and levada walks in Madeira, with transport to the starting point and/or pick-up at the end of the route.

No. Our service provides transport for self-guided walks. However, we can also provide transport for guides travelling with their own groups.

Yes, for routes that are suitable for this type of service and by prior arrangement. Please let us know which route you plan to take so we can arrange the drop-off and pick-up locations.

Yes. We provide transfers to these areas, subject to access conditions and service availability.

Access to hiking trails may be restricted due to safety concerns, weather conditions, or decisions by the relevant authorities. We recommend checking the official trail status before your hike. If necessary, please contact us to discuss possible alternative transport options.

No. Booking and payment of any entrance fees are the responsibility of the customer.

You can submit your request using the forms available on our website. Please provide the service required, date, number of passengers, and any other requested information. Your booking is subject to confirmation by our team.

No. Submitting the form is a booking request. Your booking should only be considered confirmed once you receive confirmation from Madeira Ever Green Travel.

We recommend booking as early as possible, especially during peak periods, to increase the likelihood of availability on your preferred date and time.

Payment is made directly to the driver.

Yes. If you need to cancel your booking, please contact us at least 24 hours in advance.

Changes can be requested but are subject to availability. We recommend contacting us as soon as possible.

We can reschedule the tour for another day, subject to availability.

We offer transport options for different group sizes. For larger groups, including groups of up to 16 people, please contact us in advance so we can check the availability of a suitable vehicle.

We use a Mercedes Vito with 9 seats, including the driver, and a Renault Master with 15 seats.

Yes. Our transfers are provided in comfortable, air-conditioned vehicles.

Yes. When booking, please provide the number of passengers and the amount of luggage, especially if you are travelling with large suitcases.

If you are travelling with bulky or special equipment, please contact us before booking so we can confirm that there is sufficient space in the vehicle. An additional charge will apply.

We do not provide baby seats, so you will need to bring your own. However, we do provide booster seats. Please let us know when making your booking if you require one.

Yes.

Our vehicles are not adapted for passengers with reduced mobility.

Yes. We provide pick-ups at the Port of Funchal for tours, hiking trips, and airport transfers.

Yes. When booking through our website, please provide all the necessary information, including your name, the name of the ship, and your preferred pick-up time.

If the ship does not dock in Madeira, your booking will be automatically cancelled at no additional cost.

Yes. We work with experienced driver-guides who have extensive knowledge of Madeira Island.

Our drivers speak Portuguese, English, and German.

Our tours operate all year round, except on Christmas Day, Good Friday, and Easter Sunday.

We recommend wearing comfortable clothing and footwear suitable for the weather conditions. As the weather can vary between the coast and the mountainous areas, it is advisable to bring an extra layer of clothing.

You can contact us using the contact details provided on our website. For urgent changes related to a booking, please use the contact details provided in your booking confirmation.