Terms & Conditions
1. Identification and Scope
1.1. These Terms and Conditions govern the booking and provision of services offered by Madeira Ever Green Travel, Lda., including tourist transportation services, transfers, tours, circuits and other tourist activities provided by the company.
Madeira Ever Green Travel, Lda. is registered with the National Register of Travel and Tourism Agencies (RNAVT) under no. 7964 and the National Register of Tourist Entertainment Agents (RNAAT) under no. 1709/2018.
1.2. By making a booking, the customer declares that they have read and accepted these Terms and Conditions, as well as any specific conditions applicable to the booked service.
2. Bookings
2.1. Bookings can be made through the form available on the website, via WhatsApp or by email at
2.2. Our usual hours for processing bookings and enquiries are from 08:00 to 18:00.
2.3. Whenever possible, we recommend making bookings by 18:00 on the day before the intended service.
2.4. For requests made on the same day, we recommend contacting us via WhatsApp for a faster response. The service will always be subject to availability and confirmation by Madeira Ever Green Travel.
2.5. A booking is considered confirmed once confirmation has been provided by Madeira Ever Green Travel through the contact details supplied by the customer.
2.6. The customer is responsible for providing accurate and complete information when making a booking, including their name, contact details, number of passengers, pick-up location and time, flight information where applicable, and details of any babies or children requiring a child restraint system.
3. Prices and Payment
3.1. The applicable price will be the price displayed on the website or communicated to the customer at the time of booking.
3.2. Unless otherwise stated, payment must be made directly to the driver on the day the service is provided.
3.3. For large groups or bookings involving services over several days, payment by bank transfer may be agreed in advance.
3.4. Any additional service requested by the customer that is not included in the original booking may incur an additional charge.
3.5. If the customer requests a change to the originally agreed route, duration or conditions, Madeira Ever Green Travel will, whenever possible, inform the customer of any applicable additional costs before the change is made.
4. Changes to Services and Itineraries
4.1. Planned itineraries, schedules and locations may be changed when necessary for safety reasons, weather conditions, road closures or restrictions, access restrictions, roadworks, accidents, instructions from the authorities or other unavoidable and extraordinary circumstances.
4.2. Whenever possible, Madeira Ever Green Travel will seek to provide a suitable alternative that allows the service to be carried out under conditions similar to those originally planned.
4.3. Any significant change will be communicated to the customer as soon as possible.
5. Cancellations by the Customer
5.1. The customer may cancel their booking, free of charge, up to 24 hours before the scheduled start of the service.
5.2. Cancellations must be communicated through the contact methods provided by Madeira Ever Green Travel.
6. Cancellation or Changes by Madeira Ever Green Travel
6.1. Madeira Ever Green Travel may cancel or change a service when its provision becomes impossible or is significantly affected by unavoidable and extraordinary circumstances, including adverse weather conditions, road closures, instructions from the authorities or other situations that compromise safety or the provision of the service.
6.2. In such cases, Madeira Ever Green Travel will inform the customer as soon as possible and, where applicable, propose a suitable alternative, rescheduling or refund, according to the nature of the booked service and applicable Portuguese Legislation.
7. Airport Transfers and Flight Information
7.1. For airport arrival transfers, the driver will, whenever possible, monitor the flight information provided by the customer when making the booking.
7.2. The customer must provide the correct flight number and any other information required to arrange the transfer.
7.3. In the event of a flight cancellation, change, diversion or significant delay, the customer must inform Madeira Ever Green Travel as soon as possible by email or WhatsApp, particularly where changes cannot be identified through publicly available flight information.
7.4. The meeting time and location will be communicated in the booking confirmation, taking into account the time required for disembarkation, baggage collection and leaving the arrivals area.
8. Pick-up, Punctuality and Customer Delays
8.1. The driver will be at the agreed pick-up location at the time previously arranged with the customer.
8.2. The customer must be available at the agreed location and time.
8.3. If the customer expects to be delayed, particularly due to a hike or other activity, they must contact Madeira Ever Green Travel as soon as possible and preferably at least one hour in advance.
8.4. Madeira Ever Green Travel cannot guarantee that the originally planned schedule or itinerary can be fully maintained in the event of significant delays attributable to the customer.
9. Transportation of Babies and Children
9.1. The customer must inform Madeira Ever Green Travel at the time of booking if they are travelling with babies or children and provide their age and, where necessary, any other relevant information required to determine the appropriate child restraint system.
9.2.We recommend bringing your own child seat to ensure safety and compliance with local regulations. Please note that child seats may not always be available in our vehicles.
9.3. Child restraint systems will be used in accordance with applicable Portuguese Legislation, taking into account the child's age, height and individual characteristics.
9.4. Parents or guardians must cooperate in ensuring that the child is correctly placed and secured in the provided restraint system and must not remove the child from the restraint system while the vehicle is in motion where its use is legally required.
10. Tickets, Admission Fees and Activities Not Included
10.1. Unless expressly stated otherwise, the prices of Madeira Ever Green Travel services do not include tickets, admission fees or other charges for access to monuments, attractions, viewpoints or other tourist sites.
10.2. Costs associated with bookings, fees or tickets for access to walking trails, hikes or other attractions are also not included unless expressly stated in the service description.
10.3. The customer is responsible for checking and purchasing in advance any tickets, reservations or permits required where these are not expressly included in the booked service.
11. Hikes and Walking Trails
11.1. Where a service consists exclusively of transporting customers to or from walking trails, Madeira Ever Green Travel is responsible for the booked transportation service and not for the customer's participation in the hike itself.
11.2. The customer is responsible for assessing whether they have the necessary physical condition, appropriate equipment and preparation to undertake their chosen route.
11.3. Customers must comply with all instructions, restrictions, closures and safety rules established by the competent authorities regarding walking trails.
11.4. Madeira Ever Green Travel does not encourage or recommend the use of officially closed trails or trails to which access has been prohibited by the competent authorities.
12. Luggage and Personal Belongings
12.1. Customers are responsible for their personal belongings and should check that they have not left any belongings inside the vehicle before leaving it.
12.2. If a lost item is found inside a vehicle, Madeira Ever Green Travel will endeavour to assist the customer in recovering it.
13. Vehicles, Safety and Conduct
13.1. Passengers must follow the driver's safety instructions and use seat belts whenever legally required.
13.2. Behaviour that puts the safety of the driver, passengers, vehicle or third parties at risk is not permitted.
13.3. Madeira Ever Green Travel may refuse to continue transporting a passenger where their behaviour poses a serious safety risk, without prejudice to the customer's applicable legal rights.
14. Insurance and Liability
14.1. Madeira Ever Green Travel holds the legally required insurance applicable to the activities it provides.
14.2. Madeira Ever Green Travel is responsible for fulfilling the obligations legally attributable to it in the provision of the booked services.
14.3. The company shall not be liable for failures or delays resulting exclusively from circumstances beyond its control, including adverse weather conditions, accidents or road restrictions, road closures, instructions from the authorities or other unavoidable and extraordinary circumstances, without prejudice to the rights granted to the customer under applicable Portuguese Legislation.
14.4. In the event of a vehicle breakdown, Madeira Ever Green Travel will make reasonable efforts to replace the vehicle or provide a suitable alternative solution.
15. Personal Data Protection
15.1. Personal data provided by the customer will only be processed for purposes necessary to manage the booking, provide the service, comply with legal obligations and for the other purposes set out in Madeira Ever Green Travel's Privacy Policy.
15.2. Where necessary for the provision of the service, strictly necessary customer information, including the customer's name and contact details, may be provided to the driver responsible for the service.
15.3. For further information about the processing of personal data and data subjects' rights, please refer to the Privacy Policy available on this website.
16. Complaints
16.1. Any questions or complaints relating to the service should be communicated to Madeira Ever Green Travel through the contact details provided on the website, preferably as soon as possible.
16.2. Madeira Ever Green Travel provides access to the Electronic Complaints Book (Livro de Reclamações Eletrónico) in accordance with applicable Portuguese Legislation.
16.3. Consumers may also use the applicable alternative consumer dispute resolution mechanisms in accordance with Portuguese Legislation in force.
17. Portuguese Legislation
17.1. These Terms and Conditions are governed by Portuguese Legislation.
17.2. Nothing in these Terms and Conditions shall be interpreted as excluding or limiting any mandatory rights granted to consumers under Portuguese Legislation or applicable European Union legislation.
17.3. If any provision of these Terms and Conditions is deemed invalid or unenforceable, this shall not affect the validity of the remaining provisions.
18. Changes to the Terms and Conditions
18.1. Madeira Ever Green Travel may update these Terms and Conditions whenever necessary, including as a result of changes to the services provided or applicable Portuguese Legislation.
18.2. The version applicable to each booking will, in principle, be the version in force and made available to the customer at the time of booking, without prejudice to any mandatory legal provisions.